TWEATCH Privacy Policy

We collect information regarding your use and purchase of our Services and your interactions with TWEATCH. You also provide information when you make an enquiry on our website or register to use our Services. Examples include your name and contact details. We know your privacy is important to you, and we want you to know it’s important to us too. This Privacy Policy is meant to explain our practices when it comes to your use of our products, services, and websites. We encourage you to take the time to review it carefully, to understand what information we collect, why we collect it, and what we do with it. Below, we cover the following topics:

Section 1: Who we are
Section 2: What type of personal information we collect
Section 3: Why we collect personal information and how we use it
Section 4: Who we share personal information with and why
Section 5: How we protect personal information
Section 6: Where we store personal information and international transfers
Section 7: How long we keep personal information
Section 8: How to access and control your personal information
Section 9: Cookies
Section 10: Dispute resolution
Section 11: How to contact us

SECTION 1: WHO WE ARE

Welcome, and thank you for your interest in the online services collectively known as TWEATCH, and any related websites, networks, applications and other services and related documentation provided by TWEATCH (collectively, the "Services"). TWEATCH ASIA PTE. LTD. including its corporate affiliates, (“TWEATCH,” “we,” “our”) is a global provider of cloud communications that offers various services. We offer a complete and fully-configured unified communications solution for the delivery of end-to-end communications. We also provide our communications services in programmable modules delivered via APIs and SDKs, enabling our customers to incorporate these services into their own applications to serve their own customers.

This Privacy Policy applies to our customers, prospective customers, our customers’ customers (both direct and indirect), job applicants, current and former employees, contractors, visitors to our company websites, and recipients of our e-mail communications.

When you use our websites or our services, you acknowledge and understand that TWEATCH will collect, use, and share your information, as we describe in this Privacy Policy.

If you do not agree with this privacy policy, you must not use the Services.

This Privacy Policy will only apply to you if the Services are made available to you by the relevant TWEATCH entity as set out in the Terms of Service.

SECTION 2: WHAT TYPE OF PERSONAL INFORMATION WE COLLECT

We collect your information in the following ways:

Information you provide directly to us

When you subscribe to our service, sign up for our services, request us to contact you, or through other interactions with us (or for business customers, act as the company's business representative to register for Services), we may ask you for certain personal information that identifies or is linked or reasonably linkable to you (“Personal Data”), such as your name, postal address, e-mail address, telephone number, company name, job title, or payment information, as well as non-Personal Data. For instance, and without limitation:

When you request support from us, we may also collect information from you, including Personal Data, such as contact information, documentation, screenshots, or other information you or we may believe is helpful to solving the issue.
When you speak with our customer service or sales on the phone, your calls may be recorded and/or monitored for quality assurance, training and research purposes.
In certain circumstances and depending on the country where you reside, we may collect your Social Security number from you for a limited purpose, such as for tax reporting relating to a payment for a customer referral or to facilitate an international money transfer.

Information we collect automatically when you visit our websites

Our vendors and third-party services, such as our advertising and business providers, collect information about your visits to our websites and your interactions with our ads or content, together with information such as your IP address, location, cookies, and other tracking technologies (e.g., web beacons, device identifiers, pixels, and cross-device tracking). For more information, please see our Cookies Policy.

Information we get from third parties

Third party sources of information include, without limitation:

Government websites or credit rating agencies: We may obtain your credit information from government websites or credit rating agencies in order to control our own credit risk in onboarding new customers.
Website or social media platform: We also obtain, where permitted by law, contact information and other marketing lead information from third parties, websites or social media platforms and may combine it with information we have, for instance, to contact you or direct TWEATCH marketing information to you.
Information about our customers’ users: Our customers and other third parties may also provide us with Personal Data and other information about our customers’ users and others. For example, we may receive Personal Data and other information from our customers, message senders, mobile network operators, databases with information relevant to mobile telephone numbers submitted to our services, and other third parties.

Information collected in connection with your use of services delivered via our platform

We and our service providers may collect Personal Data and other information in connection with your use of communications services delivered via our platform, including, without limitation:

Communications usage information: This includes information about your communications delivered via our platform such as the time and duration of usage, source and destination identifiers, from/to phone numbers, completion status, location, IP address, and amount of usage.
Communications content: To enable you to send and receive communications via our platform, we need to be able to handle the content of the messages, calls, and other communications channels used by you.
Device information: Where you have installed our software on your device, we collect device-specific information from you. This includes, for example, your hardware model, operating system version, firmware, network configuration, device identifier, IP address, device performance and mobile or wireless network information.
Mobile device camera, microphone and photos: If you use our mobile apps, we may request your permission to access the camera, microphone, and photos on your mobile device, to make and receive voice and video calls and messages and to send photos to others.

SECTION 3: WHY WE COLLECT PERSONAL INFORMATION AND HOW WE USE IT

How we use the information we collect depends on the nature of the data, which of our services you use, how you use them, and specific preferences you may have communicated to us. We reserve the right to collect, share and otherwise use non-Personal Data for any purpose except where limited by applicable law, and to create non-Personal Data from Personal Data in order to do so. We list below the specific purposes for which we collect, use and otherwise process your Personal Data:

To deliver our services: We use your Personal Data and other information as necessary to perform our obligations in delivering our services to our customers.
To carry out core activities relating to our services: To effectively deliver our services to you, we use your Personal Data and other information to engage in important supporting activities such as billing, fraud prevention, troubleshooting, and performance monitoring.
To improve our services and develop new services: We use your data in the provision of the services and to improve and develop new services.
To market, promote, and drive engagement: We use Personal Data and other information about you to send promotional communications when we have an adequate legal ground to do so.
To comply with legal requirements: Applicable laws or regulations may require our processing of your Personal Data and other information.
To protect our legitimate business interests and legal rights: Where we believe it is necessary to protect our legal rights and interests, or the interests of others.
According to your explicit consent: If we wish to use your Personal Data for certain purposes which require consent under applicable law, we will first seek out and obtain your consent.

TWEATCH PRIVACY POLICY